Refund policy
Digital files can’t be “returned”, so here is exactly what we fix, replace or refund — and how fast.
1 · What’s always covered
- Broken files — won’t open, corrupted, or missing pages/chapters → replacement first; refund if we can’t fix it.
- Wrong entry delivered — you received a different title or edition than the product page stated → correct file or full refund.
- Misdescribed entries — the product page materially misstated format, edition or contents → full refund.
- Duplicate charge — charged twice for one order → the duplicate is refunded automatically once flagged.
- Paid, nothing delivered — payment completed but no links arrived and none show in your account → immediate fix or refund.
2 · What isn’t covered
- Change of mind after a successful download of a working, as-described file.
- “My exam is over” / “I found it elsewhere.”
- Device or reader-app incompatibility we warned about on the product page.
3 · How to claim
- Email support@clinicapedia.com within 14 days of purchase.
- Include your order number and a one-line description of the problem (a screenshot helps).
- We respond within one working day. Replacements usually same-day; approved refunds are issued to the original payment method within 3–5 business days (your bank may add a few).
4 · Our promise
We’d rather replace a file in an hour than argue for a week. If an entry doesn’t meet the standard on its product page, that’s our problem to fix — not yours to live with.
Last updated: 13/07/2026