Refund policy

1 · What’s always covered

• Broken files — won’t open, corrupted, or missing pages/chapters → replacement first; full refund if we can’t fix it.
• Wrong product delivered — a different title or edition than the product page stated → the correct file or a full refund.
• Misdescribed products — the product page materially misstated the format, edition or contents → full refund.
• Duplicate charge — charged twice for one order → the duplicate is refunded once flagged.
• Paid, nothing delivered — payment completed but no download access in your email or account → immediate fix or full refund.

2 · What isn’t covered

• Change of mind after download access has been provided for a working, as-described file.
• “My exam is over” or “I found it elsewhere.”
• Device or reader-app incompatibility where the product page stated the file format.

3 · Digital content & your right to cancel

Our products are delivered immediately after payment. By completing checkout you request immediate delivery and acknowledge that, once download access is provided, the statutory right to cancel for change of mind (including the 14-day withdrawal right for EU/UK consumers) no longer applies. Your rights for faulty or misdescribed products are not affected — they’re covered in section 1.

4 · How to claim

1. Email support@clinicapedia.com within 14 days of purchase.
2. Include your order number and a one-line description of the problem (a screenshot helps).
3. We aim to reply within one business day. Replacements are usually same-day; approved refunds go back to the original payment method within 3–5 business days (your bank may take a few more).

5 · Before opening a chargeback

Please write to us first — nearly every problem is solved faster by email than through a bank dispute. If a chargeback is opened, access to the products in that order may be paused while it’s resolved.

6 · Our promise

We’d rather replace a file in an hour than argue for a week. If a product doesn’t match its product page, that’s our problem to fix — not yours to live with.

7 · Business information

Last updated: 27/09/2026