DentistryOnline courseManagement
Practice owner Tyler Williams on team accountability, recare systems and in-house membership plans
In Development of an effective Clinic Management System, Utah dentist and author Tyler Williams explains how he organises a practice around accountability, hygiene production and patient loyalty. Eight short lessons (3 h 18 min) deal with team roles, recare standards, case presentation, the checkout process and what goes wrong when clinics launch membership plans.
- 8lessons
- 3 h 18 minof video
What you’ll be able to do
- Assign clear roles and scorekeeping so each team member owns results
- Coach staff with the GROW model and structured problem solving
- Grow hygiene production through enhanced recare and needs-based scheduling
- Present treatment with hard and soft case presentation and reduce delays
- Design a membership plan that avoids discounting and “insurance” pitfalls
- Track individual patient value and a few quick profit levers
Inside the course
Team and productivity
The opening lessons cover clinic philosophy, team involvement, even stretching breaks, then the Dunning–Kruger effect, success ladders for patients and staff, and a typical day compared with a productive one.
The oral health map
Williams contrasts basic and enhanced recare, shows patient communication channels from letters to monthly newsletters, and shares an examination standard, a lifetime patient journey and a gum health checklist.
Patient relationships and acceptance
Understanding the patient’s real goal, the daily DTV sheet, the first visit, difficult patients and the MAPSS checkout sequence are presented as tools for converting plans into care.
Memberships and quick wins
A lesson lists common membership mistakes — poor ROI, flat discounts, not knowing your numbers — and the finale borrows ideas from Costco, offers a template and discusses hygienist pay.
Built for
- Practice ownersPractical systems for accountability and recurring revenue.
- Office managersReady ideas for recare scheduling and checkout routines.
Curriculum
All lessons (3 h 18 min) 8 lessons
- Principles of effective clinical work (35 min)
- Building productive teamwork (34 min)
- Increasing patient loyalty (29 min)
- The oral health map: standard of care (14 min)
- Principles of building a relationship with a patient (25 min)
- Care acceptance MAPSS (41 min)
- Memberships done wrong (23 min)
- Recommendations for the effective clinic activity (16 min)
Before you buy
Is the advice specific to one country’s market?
The examples come from a US practice, so membership plans and insurance comparisons reflect that setting.
Does it include templates I can reuse?
A membership template and a gum health checklist are presented within the lessons.
Do I get CME credit or a certificate?
No. Clinicapedia provides the educational content only — no CME or CE credits, MOC points or certificates of completion are included with this product.
Specifications
| Format | Online video course |
|---|---|
| Instructor | Tyler Williams |
| Contents | 8 lessons |
| Duration | 3 h 18 min |
| Access | Lifetime, self-paced |
| Department | Dentistry |
| Delivery | Instant download · lifetime re-download |
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