DentistryOnline courseManagement
Running a dental practice as a business — patient retention, block scheduling, no-shows and hiring with Laura Nelson
Practice management consultant Laura Nelson brings more than 20 years of front office experience to Dental Clinic Management: Maximizing Business Potential. Six lessons and 8 h 30 min of teaching deal with the non-clinical side of a practice: how patients are welcomed and kept, how the appointment book is structured, how cancellations are handled, how the team talks to each other, and how new staff are recruited and onboarded.
- 6lessons
- 8 h 30 minof teaching
- 20+ yrsinstructor experience
What you’ll be able to do
- Train the front desk in telephone etiquette using the SMILE concept and clear call goals
- Set up a block schedule and read daily and monthly reports to spot weak spots
- Write a cancellation policy and refill empty slots instead of losing the hour
- Defuse team conflict with active listening and structured difficult conversations
- Build a hiring workflow from job ad and CV screening to interview and orientation checklist
Inside the course
Patients who come back
The opening lesson looks at why people leave a practice, the five components of good service, phone handling and how to present a treatment plan so the patient understands it. Three leadership basics for internal communication round it off.
Time, schedule and productivity
Two lessons tackle task delegation, morning huddles, the trade-off between production and patient numbers, and the IMPACTS factors behind a poorly run appointment book. Reactivating dormant patients and classifying cancellations are covered with practical fixes.
Team communication and recruitment
Nelson explains common sources of workplace conflict and eight tactics for hard conversations, then moves to defining practice culture, profiling the ideal candidate, sourcing applicants, phone screening, interview questions and avoiding typical onboarding mistakes.
About Laura Nelson
A former front office manager with MS and BS degrees, she is a Fellow of the American Association of Dental Office Management and founded an on-demand training platform for dental teams.
Built for
- Practice ownersSystems that keep revenue steady when the chair time is fully booked.
- Office and front desk managersScripts, policies and checklists they can put to work on Monday.
- Dentists about to open a clinicA view of the operational mistakes to avoid from the start.
Curriculum
Course lessons (8 h 30 min) 6 lessons
- Creating In-Person Encounters That Fully Immerse and Prioritize Your Patient-Customers (1 h 27 min)
- On the Clock: Turning Each Minute into Real Progress (1 h 26 min)
- Own Your Day: Build a Smarter Schedule and Boost Performance (1 h 25 min)
- Conversations that Click: Communication Skills for Stronger Teams (1 h 24 min)
- Designing Your Step-by-Step Hiring Workflow (1 h 21 min)
- How to conduct interviews and choose the most suitable applicant (1 h 22 min)
Before you buy
Is there any clinical content here?
None. Every lesson concerns service, scheduling, communication and staffing rather than treatment.
Does it reflect a particular country’s market?
The instructor works in the US dental office management field, so examples lean that way, though the principles are general.
Do I get CME credit or a certificate?
No. Clinicapedia provides the educational content only — no CME or CE credits, MOC points or certificates of completion are included with this product.
Specifications
| Format | Online video course |
|---|---|
| Instructor | Laura Nelson |
| Contents | 6 lessons |
| Duration | 8 h 30 min |
| Access | Lifetime, self-paced |
| Department | Dentistry |
| Delivery | Instant download · lifetime re-download |
Related products
Anesthesiology
