DentistryOnline courseManagement
A structured new-patient exam and the conversations that follow — 44 lessons on examination flow, photography and case acceptance
Frank Spear, Ricardo Mitrani, Kevin Kwiecien, Gary DeWood and the Monokian brothers lead The New Patient Experience: Exam, Communication & Case Acceptance That Converts. Its seven modules and 44 short lessons (8 h 10 min) follow the patient from operatory set-up and an outside-in clinical exam through segmenting patients, decision psychology and co-diagnosis to six photographs that help people say yes.
- 7modules
- 44lessons
- 8 h 10 minof video
What you’ll be able to do
- Run a comprehensive new-patient exam in a fixed outside-in order, from muscles and joints to occlusion
- Train your assistant to handle the pre-clinical interview and support you during the exam
- Route patients into the right type of exam and create value for existing patients too
- Apply persuasion and decision models to how you present treatment
- Capture the six key clinical images and use them in co-diagnosis
Inside the course
The exam itself
Thirteen lessons film the complete visit: a checklist, room preparation, the assistant’s role before and during the exam, radiographs, muscle and TMJ palpation, soft-tissue, dental and periodontal charting, occlusal analysis, bite records, photographs, facebow and alginates.
Putting it into practice
A second module deals with rolling the exam out: sorting patients by need, persuading long-standing patients to accept a fuller evaluation, and answering the questions teams usually raise when switching to comprehensive care.
The psychology of saying yes
Case acceptance is approached through practice economics and three research frameworks — the elaboration likelihood model, the persuasion knowledge model and a decision model with patient categories. Co-diagnosis and patient education videos are presented as an alternative to a one-way presentation.
Restorative and esthetic conversations
Mitrani contrasts single-tooth and comprehensive cases, discusses the buyer’s journey and answers questions. Later lessons cover retractors and occlusal photography, communicating in urgent times, and offering options rather than a single fixed plan.
Built for
- General and restorative dentistsA repeatable exam routine that uncovers comprehensive treatment needs.
- Dental assistants and treatment coordinatorsClear roles in the first visit and in follow-up conversations.
- Practices moving away from single-tooth dentistryA plan for introducing longer exams without losing patients.
Curriculum
Module 1: New Patient Exam (1 h 47 min) 13 lessons
- The Examination Checklist
- Operatory Set-Up for New Patients
- Assistant Interaction with the New Patient (Pre-clinical Exam)
- Assistant Interaction with New Patients – During the Exam
- Pre-Clinical Exam and Radiographs
- Muscle Exam
- Joint Exam
- Intra-oral (Soft-Tissue Exam)
- Intra-oral (Dental Exam and Periodontal Exam)
- Occlusal Exam
- Bite Records
- Photos
- Face-bow and Alginates
Module 2: Implementing the Comprehensive Exam and Dental Photography (1 h 09 min) 5 lessons
- Introduction and Implementing the New Patient Exam
- Introduction and Implementing the New Patient Exam, Part 2
- Filtering Patients into the Right Exam
- Building Value for the Comprehensive Exam for Existing Patients
- Common Questions about Implementing Comprehensive Dentistry
Module 3: Case Acceptance in the Modern Dental Practice (1 h 42 min) 7 lessons
- Practice Growth and Maximizing Profitability
- Case Presentation and Acceptance
- Individualizing the Patient Experience
- The Elaboration Likelihood Model
- The Persuasion Knowledge Model
- The Decision Model
- Decision Model Categories and Descriptions
Module 4: A Research Driven Approach to Case Presentation (38 min) 3 lessons
- Research on Case Acceptance and Patient Education
- Co-Diagnosis: An Alternative Way to Present Treatment to Patients
- Co-Diagnostic Case Presentation Using Spear Patient Education Videos
Module 5: Communication and Case Acceptance in the Restorative Practice (1 h 10 min) 7 lessons
- A New Way of Thinking About Patient Communication
- The Buyer’s Journey
- Patient Communication in Single-tooth Cases
- Questions and Answers with Dr. Mitrani
- Patient Communication in the Comprehensive Case
- Communication for Comprehensive Cases from the Patient’s Perspective
- Communication Tools for the Esthetic Case
Module 6: Six Images That Will Improve Case Acceptance (25 min) 6 lessons
- The Power of Photography
- Retractors and Their Use
- Types of Images
- Buccal to Buccal
- Mandibular Occlusal Imaging
- Maxillary Occlusal Imaging
Module 7: Advanced Strategies to Drive Case Acceptance (1 h 16 min) 3 lessons
- The 3 Accepts Driving Case Acceptance in Urgent Times
- Using Spear Patient Education Videos to Increase Case Acceptance
- Presenting Treatment Options Versus a Treatment Plan to Improve Case Acceptance
Before you buy
Are the patient education videos mentioned in the lessons included?
No. Some lessons show how to present cases with Spear’s patient education videos, which are a separate subscription product and not part of this download.
Could this overlap with a management bundle I already own?
Very likely if you bought the nine-course management and communication bundle, which draws on the same Spear faculty; compare lesson titles first.
Do I get CME credit or a certificate?
No. Clinicapedia provides the educational content only — no CME or CE credits, MOC points or certificates of completion are included with this product.
Specifications
| Format | Online video course |
|---|---|
| Instructors | Frank Spear, Ricardo Mitrani, Kevin Kwiecien, Gary DeWood, Mike and Dave Monokian |
| Contents | 7 modules · 44 lessons |
| Duration | 8 h 10 min |
| Access | Lifetime, self-paced |
| Department | Dentistry |
| Delivery | Instant download · lifetime re-download |
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